Project Portfolio

Regional Bank Digital Transformation

Client: Major Caribbean Commercial Bank

Duration: 12 months (2023-2024)

Scope: Digital banking strategy, channel optimization, customer experience redesign

Key Outcomes:

• 45% increase in digital transactions
• $3M cost savings from branch optimization
• Customer satisfaction up 28 points
• Mobile banking users doubled

Credit Union Financial Restructuring

Client: National Credit Union

Duration: 8 months (2023)

Scope: Financial assessment, capital planning, portfolio optimization, risk management

Key Outcomes:

• Capital ratio improved from 8% to 12%
• Non-performing loans reduced by 35%
• New risk framework implemented
• ROE increased by 4.2 percentage points

Insurance Company Predictive Analytics

Client: Caribbean Insurance Group

Duration: 6 months (2024)

Scope: Claims analytics, fraud detection, risk scoring, pricing optimization

Key Outcomes:

• Fraud detection accuracy up 65%
• $1.8M in fraud losses prevented
• Claims processing time reduced 40%
• Risk-based pricing implemented

National Tourism Development Strategy

Client: National Tourism Authority

Duration: 18 months (2022-2023)

Scope: Strategic planning, market research, product development, marketing strategy

Key Outcomes:

• 5-year strategic roadmap approved
• $25M investment plan developed
• New tourism products identified
• Sustainable tourism framework adopted

Hotel Chain Brand Repositioning

Client: Regional Boutique Hotel Group

Duration: 10 months (2023-2024)

Scope: Brand strategy, customer research, positioning, digital marketing, customer experience

Key Outcomes:

• Brand perception improved 35%
• Average daily rate up 18%
• Direct bookings increased 42%
• Guest satisfaction score: 9.1/10

Resort Operational Excellence Program

Client: All-Inclusive Resort

Duration: 9 months (2023)

Scope: Process optimization, quality management, staff training, performance metrics

Key Outcomes:

• Operating costs reduced by $1.2M
• Staff productivity up 22%
• Guest complaints down 58%
• TripAdvisor ranking improved 3 positions

Food Manufacturing Lean Implementation

Client: Caribbean Food Products Ltd

Duration: 14 months (2022-2023)

Scope: Lean Six Sigma, process mapping, waste reduction, quality systems

Key Outcomes:

• Production waste reduced 38%
• Throughput increased 25%
• Quality defects down 65%
• $2.1M annual cost savings

Ministry Strategic Planning Process

Client: Ministry of Economic Development

Duration: 12 months (2023-2024)

Scope: Strategic planning, stakeholder engagement, KPI framework, monitoring system

Key Outcomes:

• 5-year strategic plan approved
• Performance framework implemented
• 200+ stakeholders engaged
• Policy recommendations adopted

Public Agency Organizational Restructuring

Client: National Regulatory Authority

Duration: 10 months (2024)

Scope: Organization design, change management, capacity building, culture development

Key Outcomes:

• New structure implemented
• Operating costs reduced 15%
• Service delivery time cut 30%
• Employee engagement up 40%